The so-called SLA are the written mode of our collaboration in which we will establish the service levels according to your needs: When is mpex available? Which events are forwarded to your operations team and which ones do we handle ourselves?
Our qualified service employees are competent contact partners for all of your technical questions and can be reached around the clock: 24 hours a day, 7 days a week, 365 days a year. Your IT services are always well looked after.