Based on the provisions of the SLA, you will transfer the operational responsibility for cloud-based applications to mpex. Thanks to pre-determined escalation levels, there is always a contact person who is responsible for problems and troubleshooting.

SLA availability for experienced cloud users
Learn moreSLA availability for experienced cloud users
Are you already successfully using your cloud and want to relieve the burden on your operations team? With our individually agreed-upon SLA, we support you in your cloud operation.
Learn moreService from one source for your external cloud
Learn moreService from one source for your external cloud
Would you like more services and the advantages of traditional hosting for your cloud? mpex will operate your cloud as though we were the host. Always available.
Learn moreStarting the IT infrastructure anew with the mpex Cloud
Learn moreStarting the IT infrastructure anew with the mpex Cloud
Are you just beginning to host via the cloud, or would you like to migrate your data while avoiding high investment costs? We will consult with you on the needs-based development of your cloud with potential for expansion.
Learn moreInformation and consultations for those trying to decide
Learn moreInformation and consultations for those trying to decide
Are you currently gathering information about the cloud and traditional hosting, but you're not yet sure how to best address your IT needs? We will implement a needs assessment with you.
Learn moreProfessional cloud hosting
The flexibility of the cloud has convinced more and more companies to store their business-critical data and systems in the cloud.
mpex is more than a traditional hosting provider. In alignment with the zeitgeist, we also represent your hosting solution based on your unique requirements in our mpex cloud. However, we are also able to manage your existing private cloud in accordance with our high quality standards. We are exclusively specialized in corporate customers who need the highest levels of availability, quality, and security.
Questions about cloud hosting?24/7 support for your cloud application
SLA and cloud support
Round-the-clock on-call service and troubleshooting for your applications in the cloud.
There are many good reasons for cloud hosting. For companies with a large IT operations team, it may result in cost benefits to outsource IT resources to a cloud provider, rather than to provide and manage the infrastructure internally.
Since the cloud hosting provider only provides the IT infrastructure, however, you remain responsible for operating your applications. This can present an additional workload for your in-house team.
If your IT team is small or has a different scope of tasks, this can mean that faults in the operation of your applications or websites are not resolved quickly enough and you may lose customers and revenue.
The cloud provider is typically not responsible for application-related support requests. Usually, personalized service is also not included in the price. mpex provides you with 24/7 support and aids you in the faultless operation of your cloud. We are happy to provide you with a consultation on cloud support.
Questions about cloud support?Advantages of cloud support
- Service Level Agreements: Fault processing according to the operating manual
- Operational responsibility: reliable responsibilities
Based on the provisions of the SLA, you will transfer the operational responsibility for cloud-based applications to mpex. Thanks to pre-determined escalation levels, there is always a contact person who is responsible for problems and troubleshooting.
- 24/7 on-call service: At night, on the weekend, on public holidays
In the SLA you determine exactly in which cases mpex has operational responsibility. If you require support only for weekends and holidays, for example, we can determine this accordingly. However, round-the-clock support is the most commonly requested option.
- Relief: Support your operations team
Whether you want to relieve the burden on your own operations team, or support or outsource it, we will find the right mode for collaboration. Gift your team valuable time to work on the further development of your applications by having mpex handle faults.
- One-time set-up: simple and fast
In order for mpex to take over your cloud support, we need a one-time set-up in which access is granted, monitoring can be put in place and on-call duties can be assigned.
- Consulting: personalized and needs-based
Any hosting solution is as unique as your company. For this reason, we provide personalized and needs-based consulting to find the appropriate solution for your requirements. Simply contact us.
mpex assumes operational responsibility for your cloud
mpex troubleshoots faults in your application in a fast and straightforward manner

Cloud integration by mpex
The reasons for cloud hosting are clear: Cost reduction and consistently scalable processing power. However, not all IT teams are specialized in operating a cloud. In addition to managing the IT infrastructure, there is often very little time for what's important – the further development of company applications or services. This is where mpex comes in.
Learn more about our cloud services and how we can support you in operating your existing cloud. Contact our competent service team.

Managed cloud by mpex
Cloud specialists that work for you
Learn moreCloud specialists that work for you
Today, the cloud has become more and more competitive compared to traditional hosting. Typically, the cloud provider only provides the IT infrastructure. As the client, you are responsible for operating application-based services. With a well-developed and trained IT team, this step makes sense due to the cost benefits and flexibility of the computing resources.
Managed cloud by mpex means that specialists take care of your questions and problems. With mpex, you receive personalized support and are in good hands – even for problems that could test the limits of your IT department.
Integration of your existing cloud
Learn moreIntegration of your existing cloud
There are many providers of cloud solutions. However, only few providers offer comprehensive support beyond the IT infrastructure. We are happy to take on managed hosting, which means that you can consider mpex your point of contact and hosting provider. This combines the advantages of traditional hosting with those of the cloud.
There is also a hybrid version between traditional hosting and cloud hosting. Our mpex cloud is one such hybrid solution, which combines the on-premises infrastructure with the advantages of cloud computing. In addition, we also offer the option of an AWS outpost in our data center.
SLA and cloud support
Learn moreSLA and cloud support
We guarantee the operational responsibility for your external cloud with individually agreed upon Service Level Agreements (SLA). mpex is responsible for the smooth and secure operation of your applications in the cloud, addresses faults and defends against attacks.
We are available to help you around the clock and react immediately in case there are problems. This service relieves your IT department and prevents loss in revenue due to potential extended system down times.
Cloud security
Learn moreCloud security
As a traditional hosting provider, we are fully responsible for the security of customer data. Our data center and all internal processes are certified in accordance with standard ISO 27001. In addition, we have a trained operations team that is available 24/7 and never loses sight of our clients, even on holidays.
Due to the physical security of a data center, traditional hosting with dedicated customer servers remains the safest version. However, encryption technologies can also be used to provide a high degree of security for so-called private clouds.
Private cloud
Cloud computing has many advantages for your company. Processing capacities are flexible and can be directly deployed without high initial investments. According to a study by Bitcom, as many as three quarters of German companies use some type of cloud-based product. The percentage of private cloud services is increasing more rapidly than that of public cloud services.
For companies, it is particularly important to store business-critical data as securely as possible. As a German hosting provider, mpex has a corporate history of more than 20 years.
Dedicated, yet scalable
The hybrid mpex cloud gives you the advantages of a dedicated environment and the flexibility of a scalable private cloud. It enables you to seamlessly scale varying quantities of processing power vertically in both directions. Our system administrators provide personal support and consulting.
We host our own private cloud services. Like our dedicated servers, the cloud resources are also provided via our data centers, which are certified in accordance with ISO27001.
Questions about the mpex cloud?From SLA readiness to the integration of your existing cloud and the hybrid mpex cloud
Individualized cloud hosting by mpex


„Managed Cloud by mpex represents the highest level of security, reliability, and support.“
Gregor Rex-Lawatscheck mpex Managing Director
Who benefits from cloud computing?
- Large companies or corporations with multiple locations
Large companies benefit from an interconnected, flexible hosting solution that connects new sites and departments without any delays.
- Mid-sized companies that want to flexibly make use of growth potentials
A cloud solution is beneficial for the short-term use of growth potentials. Since additional resources are only one mouse click away.
- Startups that want to prevent high initial IT investments
Especially at the start of a new venture, it is often not yet possible to anticipate IT needs. Cloud hosting can be flexibly adjusted and is ready to use without a large initial investment and expensive hardware.
- Companies who want to extend their cloud services
Novices or cloud users – mpex is guaranteed to have the right solution for your individual application case. We also take over the operational responsibility for your existing cloud and accompany you as a full-service hosting provider.
Your cloud solution is safe with mpex
Cloud – from consulting to operation

Contact form – contact us!

Would you like to find out more about us and our services? Get to know us in a personal consultation!
Telephone: | +49 30 780 97 180 |
Email: | info@mpex.de |